We at Tesoro Tabac guarantee our merchandise when shipped to the Buyer is in excellent condition. In the unlikely event that you should doubt the quality of an item, you must submit a Return Request Form below within 48 hours of receiving the merchandise to obtain a Return Authorization Code (RAC). We also ask that you upload into our DropBox a picture of the product that you wish to return. Once you receive an RAC, you must mark it clearly and legibly on the package. Merchandise returned by Buyer without an RAC will not be accepted by the Seller.
All items must be in a condition where the Seller can return the merchandise back into it's current Collection. If the merchandise is in an inadequate condition, Tesoro Tabac reserves the right to refuse return of items and will not provide Buyer a refund for items returned.
We do not accept the return of single cigars. If Buyer purchased a 5 pack, we accept a return of 4 cigars. If Buyer purchased a 20 pack bundle, we will accept a return of 18 cigars. Anything less will not be considered for a refund.
RETURN REQUEST FORM